How and why we handle personal information
Greenrock collects a range of personal information from tenants and prospective tenants, including contact information (mailing addresses, electronic addresses and phone numbers), account information (eg. credit card numbers), biographical information (eg. age, income, occupation). We use this information for the following primary purposes:
- Check references;
- Confirm identity;
- Confirm the qualifications to pay rental fees;
- Verify identity;
- Identify and prevent fraud;
- Deliver appropriate services and/or maintenance on behalf of our customers;
- Contact a tenant or occupant for emergencies or repairs;
- Carry out the business of renting or leasing commercial or residential space or suite;
- Carry out the business of selling real estate:
- Carry out the business of managing real estate assets:
- Report information to regulatory and industry agencies;
- Create statistical information to assist with marketing;
- Carry out surveys and feedback to improve our services:
- Comply with the law or tax requirements;
- To provide deposit information to banks.
Use and Disclosure
Unless authorized or required by law, Greenrock will only use or disclose personal information where necessary to fulfil the purposes for which that information was collected.
Upon your written request, subject to certain exceptions, Greenrock will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. Access requests should be sent to Greenrock's Privacy Officer, using the contact information below.
Security and Retention
We are committed to ensure that your personal information remains secure. Greenrock has implemented reasonable physical and technical measures to protect personal information in our custody and control against unauthorized access, collection, use, disclosure, copying, modification or similar risks. We review and upgrade, as necessary, our storage and security systems (electronic and paper) on a regular basis. Access to personal information is only used by those that need it to provide Greenrock services.
Greenrock will only retain your personal information for as long as required to fulfill the purposes for which it was collected or as may be required by law. When no longer required, Greenrock will destroy, erase, anonymize or dispose of your personal information using appropriate security measures.
Online Information Collection & Use
While using any Greenrock website, portal work request or survey, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you. Personal identifiable information may include, but is not limited to, your name and email address. If you provide such information you are agreeing to our use of this information for the purpose of the request.
We collect information that your browser sends whenever you visit our website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information.
We often communicate directly with individuals about services and promotions through our newsletters and marketing materials, but only do so based on consent. We also provide individuals with a means of telling us if they do not wish to be contacted. When we send commercial electronic messages, we do so in compliance with the specific requirements set out in Canadian anti-spam legislation to the extent it applies. We do not sell or trade personal information with other companies.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Greenrock welcomes questions or comments about its privacy practices. For more information on Greenrock's privacy practices, including requests for access, concerns or complaints, please contact:
Greenrock Property Management Limited
64 Merton Street
Toronto, On M4S 1A1